Refund & Warranty Policy

Policy Overview

At LASERCYBER LIMITED, we want every backer and customer to understand how refunds, warranty service, repair, replacement, and return requests are handled during and after our crowdfunding campaign.
This policy applies to LaserCyber physical products backed through Kickstarter and to related official support requests submitted through www.lasercyber.com or our official support channel.
This policy does not limit or replace any mandatory consumer rights you may have under the laws of your country, state, province, or region. Where local law provides stronger protections, local law will apply.

Refund Eligibility

Important: Kickstarter pledges are handled differently from standard online store orders.
  • During the Kickstarter campaign, you may cancel your pledge directly through Kickstarter at any time. If you cancel before the campaign ends, your pledge will be fully cancelled through Kickstarter and no fee will be charged by LaserCyber.
  • After the campaign ends, Kickstarter will automatically process successful pledges. At that stage, we begin material preparation, production planning, and manufacturing, and your pledge is directly used to support product development and production.
  • Because Kickstarter support is crowdfunding in nature, after the campaign ends we generally do not accept no-reason refunds, change-of-mind refunds, or return requests, unless otherwise required by applicable law.
If your product is damaged during shipping, has a serious defect, or experiences a functional failure, we will prioritize repair, replacement parts, reshipment, or other after-sales solutions to ensure you receive a usable product. Shipping-related damage will be handled according to LaserCyber’s applicable after-sales policy.

During the Crowdfunding Campaign

While the Kickstarter campaign is still active, you may manage or cancel your pledge directly on Kickstarter. If the pledge is cancelled before the campaign ends, Kickstarter will not collect the pledge amount from you, and LaserCyber will not charge any additional cancellation fee.

After the Crowdfunding Campaign Ends

Once the crowdfunding campaign ends, Kickstarter automatically processes successful pledges. LaserCyber will then begin preparation for procurement, production, quality control, packaging, and fulfillment.
For this reason, after the campaign ends, we generally do not accept refunds or returns based only on personal preference, change of mind, delayed decision, or non-quality-related reasons. This includes requests made after funds have been committed to product development, manufacturing, logistics preparation, or campaign fulfillment.
If a product arrives damaged, has a confirmed severe defect, or cannot function as intended due to a product-quality issue, we will handle the case through our warranty and after-sales process rather than treating it as a standard no-reason return.

How to Request Support

To request after-sales support, please email us at support@lasercyber.com with the following information:
  • Your Kickstarter backer number, order number, or other valid proof of support or purchase;
  • A clear description of the issue;
  • Photos or videos showing the problem, if applicable;
  • Your delivery information and contact details needed for service handling.
LaserCyber will first try to analyze and resolve the issue remotely through email guidance, online troubleshooting, video support, or other reasonable technical support methods. If remote support cannot resolve the issue, we may ask you to send the product or affected component to a local repair center, or we may arrange other authorized service options where available.

Limited Warranty

During the warranty period, if a product fails due to defects in materials, workmanship, or manufacturing, and the issue is not caused by user misuse, accident, unauthorized modification, improper operation, or other non-quality-related reasons, LaserCyber will provide free repair service, replacement parts, or other appropriate after-sales solutions.
If the failure is caused by user-related factors such as misuse, accident, improper operation, negligence, unauthorized repair, or improper storage, service fees, part costs, and shipping costs may apply according to our after-sales policy.

Warranty Periods

For Kickstarter Backers

Product
Category
Standard Warranty Period
Covered Components




Laser Welder

Main components

24 months
Screen, cables, PCB board, galvanometer motor, camera, etc.
Key component
One free replacement within 24 months
Laser module.
Other items
No warranty
Quick Start Guide, Safety Instructions, Gloves, Cotton Swabs, Protective Lens, Scale Tube, Copper Nozzle




CNC Cutter
Main components
24 months
Screen, PCB board, power switch, exhaust fan, cooling fan, limit sensor, etc.
Other parts
No warranty
Slats, Baseplate, Structural Parts, Nozzles, Screwdriver, Quick Start Guide, Safety Instructions, etc. (Note: Eligible for free replacement only if found defective upon receipt/delivery)

Warranty Start Date for Crowdfunding and Pre-order Users

For users who obtain products through crowdfunding, pre-order, or other purchasing methods that require production, scheduling, and international shipping, the warranty period starts from the date the user actually receives the product, not from the pledge date, payment date, or campaign backing date.
The actual delivery date may be confirmed by logistics delivery records, the delivery record in LaserCyber’s order system, or other verifiable proof of delivery. Users should keep order confirmation records, payment records, logistics delivery records, and other relevant documents as warranty proof.
If no valid delivery record is available, LaserCyber may reasonably determine the warranty start date based on order records, shipping records, product serial number, manufacturing date, or other verifiable information.

Replacement Service


Within 15 days after receiving the product, if you discover a manufacturing defect, functional failure, or missing part, you may request replacement service. If LaserCyber or an authorized technician confirms that the issue falls within the warranty scope and cannot reasonably be repaired, LaserCyber will cover reasonable round-trip shipping costs for the approved replacement.

Warranty Exclusions

This limited warranty does not apply to:
  • Products or components that are outside the warranty period;
  • Products purchased from unauthorized channels or resold by another buyer;
  • Normal discoloration, wear, tear, loss, or consumption during use;
  • Damage caused by improper use, maintenance, storage, installation, operation, or use outside the intended purpose;
  • Damage caused by dropping, external impact, liquid ingress, exposure to improper temperature, solvents, acids, alkalis, insects, rodents, or foreign objects;
  • Failures caused by unauthorized installation, repair, modification, addition, removal, disassembly, or alteration;
  • Products or components with modified, altered, or removed original identification information;
  • Products for which no valid receipt, order number, proof of support, or other warranty-status document can be provided;
  • Failures caused by unauthorized software, non-standard software, viruses, hacking, malicious attacks, or other external digital interference;
  • Reliability or compatibility issues caused by unauthorized third-party parts or accessories;
  • Damage caused by force majeure, accidents, or uncontrollable external events;
  • Damage occurring during return shipping due to improper packing or unauthorized return handling;
  • Other failures or damage not caused by product quality issues.

Special Notes

  • Packaging, gifts, consumables, and accessories are generally not covered by warranty, except where they are confirmed to be defective upon first use or upon delivery.
  • If additional packaging, accessories, or refurbishment are required, LaserCyber may charge reasonable fees to cover related costs.
  • LaserCyber is not responsible for additional commitments made by distributors, agents, or third parties unless such commitments are expressly confirmed by LaserCyber.
  • For products subject to separate after-sales service agreements, the signed agreement confirmed by LaserCyber shall prevail.
  • Before returning any product, you are responsible for deleting any personal data stored on the product. LaserCyber is not responsible for data leakage caused by failure to do so.
  • LaserCyber reserves the right to refuse return, refund, replacement, or repair requests that do not meet the conditions of this policy.

Limitation of Liability

During after-sales service, LaserCyber will compensate product loss only where LaserCyber is responsible for the relevant transportation or repair handling. Except as required by applicable law, LaserCyber shall not be liable for personal injury or any incidental, special, indirect, or consequential damages, including but not limited to loss of profits, data loss, business interruption, or other commercial damages or losses arising from or related to the use of LaserCyber products.

Consumer Law

This policy gives you specific legal rights. You may also have other rights that vary by country, state, province, or region. To the extent permitted by law, the warranty and remedies provided in this policy are exclusive and replace all other warranties, remedies, and conditions, whether oral, written, statutory, express, or implied. Some jurisdictions do not allow limitations on implied warranties or certain exclusions, so some limitations may not apply to you.
Note: This policy may vary according to local laws and regulations. LaserCyber reserves the right to interpret and modify this policy where permitted by applicable law.